Refund Policy

Last updated: June 24, 2025

Our Guarantee

100% Money-Back Guarantee

If we are unable to recover your password, we will provide a full refund of your payment.

Refund Eligibility

You are eligible for a refund if:
  • We are unable to recover your password after attempting all available methods
  • The service experiences technical issues preventing password recovery
  • Your file format is listed as supported but cannot be processed
Refunds are not available if:
  • The file format is not listed as supported
  • The file is corrupted or damaged
  • You cancel the recovery process before completion

Refund Process

1
Submit Request

Contact our support team with your order details and reason for refund

2
Review

Our team will review your request within 24 hours

3
Processing

If approved, refund will be processed to original payment method

4
Completion

Refund will appear in your account within 5-10 business days

Processing Time

Review Time

Refund requests are reviewed within 24 hours of submission

Refund Time

Once approved, refunds typically take 5-10 business days to process

Contact Us

For refund requests or questions about our refund policy, please contact us:

Email: refunds@lostmypass.com

Support Hours: 24/7